Nowadays, almost every organization has incorporated artificial intelligence (AI) into their businesses. In the 2019 Gartner CIO Survey, CIOs identified chatbots as the main AI-based application employed in their enterprises. Chatbots are best known for their use in customer service and sales, but are increasingly used internally, as personal assistant (e.g. to book meeting rooms) or employee assistant (e.g. access a knowledge database).
The evolution of chatbots
In its most rudimentary form, chatbots follow a simple, linear script that allows only for simple questions to be answered. These chatbots give a poor user experience and often fail to help the user. However, over the past years, chatbots have developed into intelligent conversational agents that can handle a wide variety of questions, are aware of context, remember the conversation history and can complete tasks for the user. Our Natural Language Programming (NLP) experts have built many of such intelligent conversational agents for companies and governmental institutions. The advanced intent and entity recognition systems and knowledge graphs that are at the core of our chatbot solutions guide the conversation into a human-like dialogue.
Voice-enabled chatbots; a revolution in user experience
At VIQTOR DAVIS we believe that voice-enabled chatbots are the next step to make conversations even more intuitive. The ability to interact with chatbots through voice offer clear advantages over traditional chatbots. Foremost, interaction through voice provides a much more natural way of interacting with conversational agents than interaction through typing. It is quicker and more convenient than typing, and you don’t need to worry about spelling. Importantly, it also allows people with visual or certain motor impairments to interact with chatbots.
Voice functionality has already been added to our existing VIQTOR DAVIS chatbot solutions on traditional channels such as websites. Moreover, interesting possibilities lie in the deployment of chatbots over smart speakers and voice assistants such as Google Assistant (Android) and Siri (iPhone).
Adoption of voice-controlled devices in the Netherlands
In March 2019, research by Kantar TNS showed that 5% of Dutch households owned a smart speaker, only 4.5 months after the devices were first released in the Netherlands. Moreover, they predict an 80% growth in smart speaker adoption in the upcoming six months. Their research also showed that 29% of Dutch households already use voice assistants on their mobile phone. Distribution over these platforms thus allows for even better accessibility of the chatbots.
We can help you build a voice-enabled chatbot
The VIQTOR DAVIS chatbot solutions run on in-house build software that is technology-agnostic and can therefore easily be connected to a wide variety of platforms and channels. We have recently developed a chatbot prototype that runs on Google Home and Google Assistant and are working on connecting our chatbots to other channels with voice functionality.
If you are interested to learn more about our intelligent (voice-enabled) conversational agents, let us know!